Enquiry, chat & email privacy notice
Last updated: 28 October 2026
Who looks after your information
Tod Cunningham, through Consumers’ Interest LLC and the ēdge Family Driven Growth & Life Skills service, is responsible for the information collected through this form. Contact edgefamilylifeskills@gmail.com with privacy questions or requests.
What we collect
We collect your name, email, general enquiry details and any optional location, time-zone or referral information you supply. We also record the time of your submission and your newsletter and marketing choices, including a history of changes to those choices. A network identifier hashed using a daily value may be used to limit abusive submissions.
The form is for adults aged 18 or over. Please do not include detailed medical histories, diagnoses, emergency information, or identifying information about another person. An initial enquiry does not create a client agreement.
How we use it
We use your enquiry to understand the broad support you are seeking, assess whether an introductory conversation is appropriate and reply to you. We rely on our legitimate interests in responding to enquiries and administering the service. Optional newsletters and other promotional emails rely on your separate consent. Requesting support does not require consent to marketing.
Your email choices
Newsletter and other marketing choices are separate and are not preselected. You can withdraw either choice using your preference link or by emailing Tod. Withdrawing marketing consent does not prevent a reply about your enquiry. Marketing lists are prepared from current opt-in records; a mailing service will be selected separately for delivery.
Storage and access
This site uses ChatGPT Sites and its hosted database. Submitted information is stored in that service and is available through a private inbox restricted to Tod’s authorised owner account. Service providers involved in hosting may process information outside your country. If you become a client, we will explain the arrangements for any further assessments and case records separately. We do not publish enquiry details or sell contact lists.
How long we keep it
We keep enquiry information for as long as reasonably needed to respond, follow up and maintain relevant service records, and review whether it is still needed. Marketing contact details are kept while you remain subscribed. We may retain a minimal record of your choices to honour unsubscribe requests and demonstrate consent.
Your choices and rights
You can ask to access, correct or delete your information, object to or restrict its use, and withdraw marketing consent. Rights depend on the circumstances and applicable law. Email Tod at the address above. If you are in the UK and are concerned about how your information is handled, you may also contact the Information Commissioner’s Office at ico.org.uk.
Sarah AI chat
Sarah is an optional AI website guide for adults, not a human adviser, clinician or emergency service. Chats are not monitored live by Tod. If you separately opt in, he may review shared exchanges later to improve Sarah. Before sending, you confirm you are 18 or over and understand the chat notice. Please keep questions general and avoid names, contact details, diagnoses, medical histories or identifying information about anyone else.
When you send a message, the question and a limited amount of the current conversation are sent through this website to OpenAI to generate an answer using approved public ēdge information. We use this processing to provide the chat you request. OpenAI may process information outside your country and may retain API inputs and outputs for abuse monitoring, generally for up to 30 days, subject to its policies and applicable exceptions. We request responses without stored application conversation state; that does not eliminate provider safety retention. We do not use conversation storage, uploads or private enquiry records as chat sources.
By default, this website does not save chat transcripts for Tod. A separate, optional, unticked sharing box lets you consent to saving each successful question and Sarah’s answer in a private review archive. You can chat without sharing. If you opt in, Tod can review those exchanges and record teaching notes to improve Sarah’s wording and approved service information. Saving a note does not automatically train or update Sarah. We record the question, generated answer, time, random chat reference, model identifier, sharing-notice version and any owner review notes. We do not attach your enquiry, contact details or network address to these review records. Please keep questions general; avoid names, diagnoses, medical histories and details that identify you or anyone else. Rejected requests, detected contact details and messages routed to the emergency response are not archived. Chat text is not emailed to Tod or sent to Analytics.
We rely on your optional consent for this review archive. Untick the sharing box to stop saving future exchanges; this does not remove exchanges already shared. Each saved exchange and its review note expires after 90 days. Expired records are excluded from review and removed from the active database on the next chat request or review visit; hosting-provider backup retention may differ. Tod can also delete individual records earlier. To ask for earlier deletion or withdraw consent for retained copies, email Tod with the chat reference shown when sharing is selected. You do not need to give us names or information about your loved one. Deletion from our archive does not remove information already processed by OpenAI under its policies.
Current chat history is also held in page memory until you clear it, reload, navigate away or close the tab. Closing the chat panel alone keeps that page history. Clear chat removes it from this page; it does not delete previously shared review copies or messages already processed by OpenAI. The hosting service may process request data to operate the site. We store short-lived usage counts with a daily keyed hash of a network address and a random page-session identifier to limit abuse and API usage. These counters contain no chat text; they expire after up to 48 hours and are removed on subsequent chat requests. Service error logs contain only generic status codes, not chat content.
The enquiry form is separate. Sarah does not submit it for you or copy your chat into it. You decide whether to open the form and share your contact details. For provider handling, see OpenAI API data controls. Contact Tod for questions about the site’s processing.
Website usage
The hosting service may collect basic usage and technical information to operate the site. Optional Google Analytics 4 is loaded on public pages only after you accept analytics cookies. It measures page views and successful enquiry submissions. Google may process technical information, including your IP address, browser and device information, and cookie identifiers, outside your country. We configure Analytics without advertising personalisation or Google signals. We do not send names, email addresses, enquiry answers, enquiry references or preference tokens. Page addresses exclude query strings and fragments; referring addresses are reduced to their website origin. Private inbox and preference-management pages are excluded. Analytics cookies may last up to 180 days; Google Analytics data retention is also controlled by the property settings. Your analytics choice is stored in this browser for up to 180 days and can be changed through Cookie settings. Rejecting or withdrawing consent prevents further Analytics collection on subsequent page loads and removes this site’s standard Analytics cookies; it does not erase data already collected. Newsletter and marketing choices are separate from analytics consent. A self-hosted ALTCHA verification check performs a short calculation in your browser to deter automated submissions. We verify the result on the server and retain a temporary record to prevent it being reused. The verification does not send your enquiry to an external CAPTCHA provider.